Ceiven Refunds and Returns Policy
Last Updated: 27th December 2023
Thank you for shopping with Ceiven, operated by Cei-Products. We strive to ensure your satisfaction with every purchase. Please read our Refunds and Returns Policy carefully to understand the terms and conditions.
1. Returns Process:
If you are not completely satisfied with your purchase, you may initiate a return within 7 days from the date of delivery. To start the return process, please contact our customer support at echuks15@gmail.com with your order number and a brief explanation of the reason for the return.
2. Eligibility Criteria:
To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
Digital marketing online courses are eligible for returns within 7 days of purchase, provided the user has not accessed more than 30% of the course content.
3. Refunds:
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.
4. Return Shipping:
Customers are responsible for the cost of return shipping, except in cases where the return is due to an error on our part.
We recommend using a trackable shipping service to ensure the safe return of the product.
5. Non-Refundable Items:
Certain items are non-refundable, including digital downloads and gift cards.
6. Contact Information:
If you have any questions or concerns regarding our Refunds and Returns Policy, please contact us at:
Email: echuks15@gmail.com
Address: Park View Estate, No. 10 Rabiatu Aghedo Street, Ago Palace Way Okota, Lagos, Nigeria.
7. Fair Usage Policy:
We reserve the right to reject returns and refunds in cases of suspected abuse, including excessive returns or fraud.
8. Changes to the Policy:
We may update our Refunds and Returns Policy from time to time. Any changes will be reflected on this page, and the effective date will be updated accordingly.
By making a purchase on Ceiven, you acknowledge and agree to the terms outlined in this policy.